Many cogs linked to form a chain

The Missing Piece: My Journey with JOEhow


When I stepped into the office on my first day as a project manager at JOE, I couldn’t help but feel a quiet excitement.

For years, I’d been managing Dynamics365 (D365) implementations across various industries, and there was one challenge that always nagged at me. No matter how well the project was executed, something crucial was often missing (to the level it deserves): training.

The implementation timeline, dictated by budgets and tight schedules, usually left little room for real, hands-on learning. Employees would get the basics, enough to start using D365, but never enough to fully utilise its power. The result? Teams stuck doing things the hard way, failing to leverage the platform’s potential to make their jobs easier, faster, and more efficient.
But here, at JOE, things were different.

JOEhow was built around a revolutionary idea: people-first training. Not just teaching teams how to navigate D365 but empowering them to understand how the system could truly enhance their daily work. This was no ordinary training. It was a new methodology, focused on long-term engagement, transforming D365 into a tool that made employees’ lives simpler, not more complicated.

I could see it clearly on my first day. JOEhow wasn’t just filling the gap I’d seen in previous projects—it was completely rethinking how companies approached D365 training. We weren’t about checklists and basic functionality; we were about real impact.

Our approach didn’t just focus on the software; it focused on people—understanding their roles and helping them discover how JOEhow could alleviate the struggles they faced by not truly knowing how to perform their processes in D365.

We introduced them to JOEhow and walked them through not just the ‘how’ but the ‘why’, showing them how to navigate the training, save time, and boost productivity in ways they hadn’t imagined.

By the end of my first week, I knew I had found the missing piece. At JOE, we were delivering more than just training; we were delivering change, helping teams not only use D365 but thrive because of it.

I am so excited for the weeks and months ahead and to be able to really help businesses look after their people.

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